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Select your version!

We offer three different versions of this consulting module:

  • Compact

  • Complete

  • Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Report consulting module have the objective setting in common, for example:

  • Transparency: Performance - Service/Product quality - Efficiency – Customer satisfaction

  • Automated data capture and analysis, configurable reports

  • Regional, national and international data assessment and comparisons

  • KPI definition for areas of activity, product areas and service channels

  • Adjustable escalation procedures for deviations in critical areas

  • ...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Report consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.

Consulting modules

Overall Approach
Revenue & Profit
New Service World
Service Portfolio
Partner Programme
Service International
Satisfied Customers
Processes & Administration
Structure & Functions
Your Team
Transparency & KPI’s
Management Instrument