Welcome to ServiceZukunft!

Ten years ServiceZukunft^®

In 2016 we celebrated our tenth anniversary and looked back to a lot of interesting projects. We are an established management consultancy with focus on technical service and convince with our years of experience and successful activities for a large number of companies.
Theme Workshop

Do you want to get an overview of where you stand in your department? Which challenges remain? Where do the strengths and weaknesses lie? Activate your team to determine the current state. Derive the priorities and decide whether to take actions for development, to induct solutions or to realize ideas.
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Theme Workshop

First of all, a structured service offer enables interested parties or your customers to get information about what awaits them after purchasing the primary product. Is your service portfolio in service and maintenance contracts depleted? Than this Theme Workshop is right for you!
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Theme Workshop

Revenue for services is to a large extent a stable factor, but also depends on the products’ installed base. However, service business can be developed independently of this, both in relation to revenue and profit contribution.
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Theme Workshop

Having a concept, a programme, an all-encompassing service concept gives your customer the feeling of being in good hands. Interested parties, that is future customers, are impressed and are assured in their decision. Your company gets a big step ahead of its competitors – a strong differentiation.
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Theme Workshop

External service partners – every company has them. External companies take over service in regions or countries because of the lack of your own offices in certain locations. Your partners’ activities determine on your customers’ satisfaction while you have very few possibilities to influence their activities. Let’s develop a program for partner management.
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Customer experience with your service crucially determines your customers’ satisfaction.

In turn, satisfaction is decisive in the future of your business relationship.

The design of everything that comes after the purchase also plays a big role for potential customers. Therefore, companies would be wise to get their services into shape. This is additionally rewarded with increased, stable revenue from the service. There is no reason not to tackle this topic.

We’ll support you in determining your current position and treading the ServiceZukunft path. We’ve developed a variety of approaches for this which are described in brief on our website.

Come with us into the service future and exploit the potential of your technical service!

Consulting modules

ServiceAdmin — Processes & Administration

News

We come from the far north, those who already know us know that the roots of Zukunft^® lie in Neumünster, Schleswig-Holstein, Germany. We’ve relocated to beautiful Bühl in Baden to be closer to our customers and for a more central position in the middle of Europe. We love the Black Forest and are also happy about the nearby airport in Rheinmünster (FKB/Karlsruhe).