ServiceTotal consulting module

Consulting module with implementation option

Do you want to get an overview of where you stand in your department? Which challenges remain? Where do the strengths and weaknesses lie? Which areas do you want to or have to develop? We’ll determine the status of your area of business without “company blinkers” and advise you with regard to necessary measures.

Select your version!

We offer three different versions of this consulting module:

Compact
Complete
Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.

Objective

All versions of the Total consulting module have the objective setting in common, for example:

Professional organisational setup: Service channels, types, performance and quality
Comprehensive service concept to differentiate from the competition, “USP” service
Corporate success is supported with very good revenue and profit contribution
Attaining a very high level of customer satisfaction, customers as a positive multiplier.
Full control of service management via a service management system
...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You’ll select the scope of our activities, the results, the follow-up work and our part in implementation with the version of the Total consulting module.

Details

Find out all the details about our approaches by requesting our “ServiceZukunft^® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.