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  • ServiceKunde

Select your version!

We offer three different versions of this consulting module:

  • Compact

  • Complete

  • Intensive

They differ in the scope of preparations, number of activities, elaboration of results and the type of collective follow-up work and documentation.


All versions of the Customer consulting module have the objective setting in common, for example:

  • Achieving good to very good customer experience and satisfaction

  • Greatest possible coverage of customer needs with the service range

  • The loyal established customer as a positive multiplier for new business

  • 360° customer perspective in aftersales service for a perfect experience for the customer

  • Support concept - solutions for internal, external, direct and indirect customers

  • ...

Defining objectives, surveying and discussing the initial situation are done at the start of the project and is part of the joint preparation.

Activities and results

You can select the scope of our activities, results, follow-up work and our part in implementation with the version of the Customer consulting module.


Find out all the details about our approaches by requesting our “ServiceZukunft® consulting modules” brochure. Alternatively, we would be happy to prepare an individual quote for you. Please contact us using the chat option or via our contact form.

Consulting modules

Overall Approach
Revenue & Profit
New Service World
Service Portfolio
Partner Programme
Service International
Satisfied Customers
Processes & Administration
Structure & Functions
Your Team
Transparency & KPI’s
Management Instrument